Back in January, I began the process of purchasing a Clarity in Pennsylvania. First I was told they could not get one as they were not "allocated" any. My response was, "You're telling me that I can not buy a new Honda at a Honda dealership?" They agreed to see what they could do. They tried to have a vehicle reallocated from Washington state, but was told by Honda they could not ship it from Washington to Pennsylvania. Next there was supposedly one in NY that was not sold and they were going to go get it for us. That also fell through.
Finally, they were able to have Honda schedule a new one to be built for us. At the end of January we were told it was scheduled for the end of February, but they did not have a firm date. Later we were told there was a firm date, March 10. That date came and went with no new information.
Then the COVID pandemic became an issue. After many inquiries, we were told it was rescheduled for April 28. That is the last information we have been able to get. The dealership claims they are trying, but not getting any information. I called Honda USA customer service, and was told they could not help.
I understand the pandemic situation has caused a lot of havoc in the automotive industry. (I work for a mfg company that supplies the automotive industry and was off for 6 weeks) But what I can not understand is why no information? Honda is very big into lean manufacturing and ensuring everything is in order and in its proper place. How can no one have any information on the status of this order. Even if they said, there was an issue with restarting the plant and we have rescheduled again, and here is the new date, I would be okay with that, (not happy, but okay) But the complete lack of information in this day is mind boggling.
Because this has dragged on for so long, and I was in need of a vehicle, the local dealership has given us one of their service loaners as a vehicle until our Clarity arrives, which I greatly appreciate, but it is kind of like putting your finger on a leak. It solves the immediate problem, but no one is happy and the original problem is still there.
I've had the garage rewired for both 110 and 220 and still have hope, but it is beginning to fade.
Finally, they were able to have Honda schedule a new one to be built for us. At the end of January we were told it was scheduled for the end of February, but they did not have a firm date. Later we were told there was a firm date, March 10. That date came and went with no new information.
Then the COVID pandemic became an issue. After many inquiries, we were told it was rescheduled for April 28. That is the last information we have been able to get. The dealership claims they are trying, but not getting any information. I called Honda USA customer service, and was told they could not help.
I understand the pandemic situation has caused a lot of havoc in the automotive industry. (I work for a mfg company that supplies the automotive industry and was off for 6 weeks) But what I can not understand is why no information? Honda is very big into lean manufacturing and ensuring everything is in order and in its proper place. How can no one have any information on the status of this order. Even if they said, there was an issue with restarting the plant and we have rescheduled again, and here is the new date, I would be okay with that, (not happy, but okay) But the complete lack of information in this day is mind boggling.
Because this has dragged on for so long, and I was in need of a vehicle, the local dealership has given us one of their service loaners as a vehicle until our Clarity arrives, which I greatly appreciate, but it is kind of like putting your finger on a leak. It solves the immediate problem, but no one is happy and the original problem is still there.
I've had the garage rewired for both 110 and 220 and still have hope, but it is beginning to fade.