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Discussion Starter · #1 ·
Well, I almost became a Clarity owner not once, but three times. Unfortunately, it seems that most East Coast Honda dealers make Kia dealers look like the pinnacle of integrity and service.

We already own a Pacifica Hybrid which is awesome. I am a big fan of PHEVs.

I started out by completing an online purchase of a Grey Touring from Honda of Babylon, NY. They took my credit app, everything was approved, they scheduled delivery. I had a question about out of state registration. 1st yellow flag was when it was nearly impossible to talk live to a sales rep or manager, calls never returned. By now, I had bought an Amtrak ticket and ordered a set of Tuxmats for my new ride. The evening before I finally got hold of a human who says, "oh, sorry that car was sold". I continue getting confirmation texts and emails for delivery. I call the guy back and he says, "sorry, it's sold, I guess you should go complain to Bill Gates". Similar, but not quite as bad with another NY dealer. Third dealer in NJ advertises a "new" 2018. I call and they confirm that it is indeed a new vehicle. Price is discounted as one might expect of a leftover. I said I will be there in the morning. They take a deposit to hold it and send me sales order which shows vehicle as "new", but with 30k miles. Huh? I call back as this mKesno sense. "oh yes, it is an exec demo that we are selling g as a CPO". They have also already claimed the tax credits. I tell them that this is not a new vehicle and to please refund my deposit. They say they will do so tomorrow after it "clears". Days later, "the woman who handles refunds was out and will take care of it today". A few more days pass, I file dispute with credit card company.

I am now looking at used ones. Those make no sense even with low miles. Take away the tax credit and a 3 year old model still costs more than a new one.

I finally find some white base models at more reputable dealers. Lots of white bases. I consider these, I could live with the base although I really wanted the Touring package. More importantly, I generally do not like white cars or tan interiors. One dealer had a black base but was adding $2k in junk fees. I realized I will not be satisfied with the compromises so, after another week of searching, my visions of Clarity ownership came to an end. Anybody want to buy a set of Tuxmats, still in unopened box?

This story does have a happy ending, albeit without a Honda. Today I picked up a very different, low mileage PHEV with CPO warranty. Cost about the same as a new Clarity Touring although I lose the tax credits and have less EV range. Still, I am thrilled with it so perhaps it was meant to be. Here is a Pic of my new ride!

743
 

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Well, I almost became a Clarity owner not once, but three times. Unfortunately, it seems that most East Coast Honda dealers make Kia dealers look like the pinnacle of integrity and service.

We already own a Pacifica Hybrid which is awesome. I am a big fan of PHEVs.

I started out by completing an online purchase of a Grey Touring from Honda of Babylon, NY. They took my credit app, everything was approved, they scheduled delivery. I had a question about out of state registration. 1st yellow flag was when it was nearly impossible to talk live to a sales rep or manager, calls never returned. By now, I had bought an Amtrak ticket and ordered a set of Tuxmats for my new ride. The evening before I finally got hold of a human who says, "oh, sorry that car was sold". I continue getting confirmation texts and emails for delivery. I call the guy back and he says, "sorry, it's sold, I guess you should go complain to Bill Gates". Similar, but not quite as bad with another NY dealer. Third dealer in NJ advertises a "new" 2018. I call and they confirm that it is indeed a new vehicle. Price is discounted as one might expect of a leftover. I said I will be there in the morning. They take a deposit to hold it and send me sales order which shows vehicle as "new", but with 30k miles. Huh? I call back as this mKesno sense. "oh yes, it is an exec demo that we are selling g as a CPO". They have also already claimed the tax credits. I tell them that this is not a new vehicle and to please refund my deposit. They say they will do so tomorrow after it "clears". Days later, "the woman who handles refunds was out and will take care of it today". A few more days pass, I file dispute with credit card company.

I am now looking at used ones. Those make no sense even with low miles. Take away the tax credit and a 3 year old model still costs more than a new one.

I finally find some white base models at more reputable dealers. Lots of white bases. I consider these, I could live with the base although I really wanted the Touring package. More importantly, I generally do not like white cars or tan interiors. One dealer had a black base but was adding $2k in junk fees. I realized I will not be satisfied with the compromises so, after another week of searching, my visions of Clarity ownership came to an end. Anybody want to buy a set of Tuxmats, still in unopened box?

This story does have a happy ending, albeit without a Honda. Today I picked up a very different, low mileage PHEV with CPO warranty. Cost about the same as a new Clarity Touring although I lose the tax credits and have less EV range. Still, I am thrilled with it so perhaps it was meant to be. Here is a Pic of my new ride!

View attachment 743
I have similar bait and switch stories at auto dealers. My response is to write scathing Yelp reviews, and tell all my friends and family why they should never do business with them under any circumstances.

I bought my two Chevy Bolts from a dealer that's 20 miles away, even though there are several that are closer. The closer dealers lied to me, directly, on the phone, when asked specifically if the vehicle in question was on the lot. They were not, and the salespeople didn't even try to come up with an excuse, they simply shrugged their shoulders and tried to direct me to a completely different vehicle that they did have in stock. Not acceptable, and I let them know (and anybody else in the vicinity with ears) what I thought of their slimy and dishonest business practices, as my wife and I stormed out.

Not all auto dealers are lying slimeballs, but because of those that are (a majority, in my opinion), that general reputation is deserved.
 

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Beautiful Panamera!
Funny, when I bought my Clarity Touring from NJ a few months ago, I almost went to Babylon of NY. Now I’m glad I didn’t. Anyway, the Panamera seems like a fantastic car to walk away with, so congrats on that buy.
 

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I called Babylon Honda about a new 2021 Clarity Touring on their website back in May. Lady on the phone told me it was available. I asked her to please double check and she assured me it was still for sale. I set up an appointment for later that day ( I am local ). I get there and they try and show me a used 2018 Touring, the 2021 was sold so they said. Never had something like this happen to me in all the years of shopping for cars.

I wound up buying a 2021 Base in white from another dealer. Those are easier to find in NY and about $2,500 cheaper than the Touring. With all the discounts and tax credits it is a great deal.

I am very happy with the car. The compromise is mostly with the seats on the base model. I am the only one driving it so I don’t have to adjust and the synthetic material is just fine. I use Apple CarPlay for navigation. I did buy a Wheelskins leather cover for the steering wheel.
 

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Discussion Starter · #6 · (Edited)
Yes, the tax credits are a big part of the equation. I have noticed that with the crazy used car market, some dealers are buying them to use as demos or loaners. They claim the tax credit, put several thousand miles on them, then sell as used for about same price as new.

Fortunately, I am loving the Panamera. Not as efficient, but in a league of its own and blazingly fast.

I will probably wait 3 years when things return to normal and will then pick up an off lease 2021 Clarity.

Meanwhile, I just posted the new Tuxmats in the classifieds section.

As for Babylon Honda...
 

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Sorry for the bad experience. I bought mine over the internet from Galpin Honda in San Fernando, CA. It was an out of state sale, which they had experience with. Galpin has several dealerships (their Ford dealership is the largest in the USA). Great service, no silly tactics and they kept their word. I filled out the forms, paid a deposit and showed up on July 5 as scheduled. They had two touring models on their floor when I searched their inventory. I bought the white/beige model and the other was a gray/black combination. The sales manager said they had offers over the holiday weekend for a premium over sticker on mine, but they kept our deal at MSRP. The gray/black was long gone.
I just checked their online inventory. They don't have any others available at this time (but I am sure they can get them). who knows - maybe Honda will change their mind about closing the production line next month if they see a bump in interest. I know when I had my priuses (three in total) Toyota Motor was checking on the Prius Chat website threads to see what was being said (good and bad).
 

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Yes, the tax credits are a big part of the equation. I have noticed that with the crazy used car market, some dealers are buying them to use as demos or loaners. They claim the tax credit, put several thousand miles on them, then sell as used for about same price as new.

Fortunately, I am loving the Panamera. Not as efficient, but in a league of its own and blazingly fast.

I will probably wait 3 years when things return to normal and will then pick up an off lease 2021 Clarity.

Meanwhile, I just posted the new Tuxmats in the classifieds section.

As for Babylon Honda...
Yikes!

The reviews (since the new owners took over) on BBB and Yelp could set your eyes on fire!
 

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I am surprised Honda has not threatened this dealership with suspension. I remember Ford blowing up Cal Worthington Ford in Claremont, CA over many negative reviews (followed up by their own investigation).
 

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I am surprised Honda has not threatened this dealership with suspension. I remember Ford blowing up Cal Worthington Ford in Claremont, CA over many negative reviews (followed up by their own investigation).
They must have brought in several trailers to haul off all of his "dogs Spot".
 

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They must have brought in several trailers to haul off all of his "dogs Spot".
Close, that was Worthington Ford in Long Beach. Cal Worthington Ford of Claremont was a completely different company, but still owned by him. Maybe he should have eaten a bug.
 

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Discussion Starter · #13 ·
All worked out in the end. I just got full prior service records on my Panamera. The big hybrid battery was replaced this year, in June!!! 😊
 

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Close, that was Worthington Ford in Long Beach. Cal Worthington Ford of Claremont was a completely different company, but still owned by him. Maybe he should have eaten a bug.
Anchorage, AK, also had a Cal Worthington dealership. (He pioneered the used-car industry -- sold cars cheap, made the money on the financing...)
I suggest Claritys were made and sold primarily in California in order to allow the ICE vehicles of their fleet of cars to be sold there. It's called, quotas and butter-up the government.

Now, about my elephant, Spot. He doesn't need gasoline either...😁
 

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in Southern California the big used car dealership as a kid was Ralph Williams Ford. I can still hear him (what a beauty-radio heater and air, low miles!) God I am old:LOL:
 

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Well, I almost became a Clarity owner not once, but three times. Unfortunately, it seems that most East Coast Honda dealers make Kia dealers look like the pinnacle of integrity and service.

We already own a Pacifica Hybrid which is awesome. I am a big fan of PHEVs.

I started out by completing an online purchase of a Grey Touring from Honda of Babylon, NY. They took my credit app, everything was approved, they scheduled delivery. I had a question about out of state registration. 1st yellow flag was when it was nearly impossible to talk live to a sales rep or manager, calls never returned. By now, I had bought an Amtrak ticket and ordered a set of Tuxmats for my new ride. The evening before I finally got hold of a human who says, "oh, sorry that car was sold". I continue getting confirmation texts and emails for delivery. I call the guy back and he says, "sorry, it's sold, I guess you should go complain to Bill Gates". Similar, but not quite as bad with another NY dealer. Third dealer in NJ advertises a "new" 2018. I call and they confirm that it is indeed a new vehicle. Price is discounted as one might expect of a leftover. I said I will be there in the morning. They take a deposit to hold it and send me sales order which shows vehicle as "new", but with 30k miles. Huh? I call back as this mKesno sense. "oh yes, it is an exec demo that we are selling g as a CPO". They have also already claimed the tax credits. I tell them that this is not a new vehicle and to please refund my deposit. They say they will do so tomorrow after it "clears". Days later, "the woman who handles refunds was out and will take care of it today". A few more days pass, I file dispute with credit card company.

I am now looking at used ones. Those make no sense even with low miles. Take away the tax credit and a 3 year old model still costs more than a new one.

I finally find some white base models at more reputable dealers. Lots of white bases. I consider these, I could live with the base although I really wanted the Touring package. More importantly, I generally do not like white cars or tan interiors. One dealer had a black base but was adding $2k in junk fees. I realized I will not be satisfied with the compromises so, after another week of searching, my visions of Clarity ownership came to an end. Anybody want to buy a set of Tuxmats, still in unopened box?

This story does have a happy ending, albeit without a Honda. Today I picked up a very different, low mileage PHEV with CPO warranty. Cost about the same as a new Clarity Touring although I lose the tax credits and have less EV range. Still, I am thrilled with it so perhaps it was meant to be. Here is a Pic of my new ride!

View attachment 743
Good lord that license plate holder tho….🤢
 

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in Southern California the big used car dealership as a kid was Ralph Williams Ford. I can still hear him (what a beauty-radio heater and air, low miles!) God I am old:LOL:
IIRC, it was Ralph Williams, and his dog "Storm" that Cal Worthington was riffing on with his "Dog Spot", which was often a tiger or some other exotic animal.
 
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