High output at ChargePoint 7.0kWh, Range Limited Error

When I first got my Clarity two and a half years ago there were a few owners reporting problems with certain chargers. The typical symptom was that it would start charging, but stop charging after fifteen minutes or so. An example I remember is someone who had two charging stations available at work, one of them worked fine with their Clarity, the other one had the problem. They could charge at home with no problem. Clearly the problem seemed to be with that one charging station. However they noticed that no other cars seemed to have a problem with that charging station, only their Clarity. This was what service bulletin (and software update) 18-097 addressed. I seem to remember that most people who had this update applied, it fixed the problem. I think I remember one person who it didn't fix it. But either way I don't remember hearing anyone say that after the update now their charging times are slow. Where that idea seems to come from is what the bulletin says:

"Once the update is completed, the vehicle may take up to one and a half times longer to fully charge. This depends on the power quality in the area, which will affect the charging rate."

I think some people only remember the first sentence, and assume that after installing the update charging will now take nearly twice as long, all the time. But it said "up to" one and half times longer. And it seems to indicate that you would only experience slower charging at stations that have fluctuating power source. And even those stations it may not be slow all the time, assuming the power fluctuations are sporadic, it might just slow down briefly and you may not even notice it, whereas without the update even a momentary power fluctuation will cause charging to stop.

I understand the concern about installing the update, and it's not my car so I'm not giving advice, I'm just pointing out my observations. I have also noticed that I don't hear about this problem very often anymore, which seems to imply that people with the problem had the 18-097 update installed and that fixed it. And presumably newer models of Clarity have this update applied already, although we don't really know that for sure. I just know the problem seems rare now, at least from what I read in forums like this.

The other thing I remember is that unlike the other service bulletins for 2018, people reported that the 18-097 update does not automatically appear on the dealer's screen when they enter your VIN number, thus 18-097 unlike other updates does not get automatically applied to everyone who takes their 2018 car in for service. Someone has to specifically say they are having problems at some charging stations. Even then the dealer may not be aware of the bulletin so people sometimes had to tell them to look up 18-097 on their computer, and when they did and they saw what it was for they installed the update. I remember one person had a 2019 with the problem, and there was a question whether the dealer would be willing to apply an update that says it's for 2018 models. I don't think I heard what happened on that one, whether the dealer installed the update or not.