I wonder if this has something to do with SmartCharge program.
Claire won't charge.
For the second night in a row, Claire will not charge with L2 charging station (Chargepoint). Charging station is working because we have a BMW X3e which charges fine. We are using Level 1 cord right now just to have some EV mode available.
In the Honda app, session details indicates Co2High. I'm going to schedule service but I have no idea what's going on. Is this an opportunity to use GAP insurance? LOL
In the Honda app, session details indicates Co2High. I'm going to schedule service but I have no idea what's going on. Is this an opportunity to use GAP insurance? LOL
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Your vehicle may need the software update from your dealer in order to charge at public charge stations.
Very common issue.
Very common issue.
I assume that you have a 2018 Clarity based on your join date. Some people with 2018 models had problems charging Level 2, but in most cases the problem was only at certain charging stations, other charging stations it worked okay. You might try a different Chargepoint station or find a free charge station just to confirm that your car is following a similar pattern of working at some stations not others. For many people the symptom when they had the problem was that it would start charging, but stop after say fifteen minutes or so. There was a service bulletin 18-097 that addressed this issue with a software patch. This patch is not automatically applied unless the customer reported this issue.For the second night in a row, Claire will not charge with L2 charging station (Chargepoint). Charging station is working because we have a BMW X3e which charges fine. We are using Level 1 cord right now just to have some EV mode available.
In the Honda app, session details indicates Co2High. I'm going to schedule service but I have no idea what's going on. Is this an opportunity to use GAP insurance? LOL
I went to local Honda dealership and used their Chargepoint+ station in the service bay and it was fine. I don't remember this problem in the past for our charging station. I unenrolled in the SmartCharge program and it's charging fine now.I assume that you have a 2018 Clarity based on your join date. Some people with 2018 models had problems charging Level 2, but in most cases the problem was only at certain charging stations, other charging stations it worked okay. You might try a different Chargepoint station or find a free charge station just to confirm that your car is following a similar pattern of working at some stations not others. For many people the symptom when they had the problem was that it would start charging, but stop after say fifteen minutes or so. There was a service bulletin 18-097 that addressed this issue with a software patch. This patch is not automatically applied unless the customer reported this issue.
When you initially had the problem at home with L2 charging did you try using the key fob to start charging or were you just trying to use SmartCharge? In your original message you said you were able to get L1 charging to work, was that by using the key fob?I went to local Honda dealership and used their Chargepoint+ station in the service bay and it was fine. I don't remember this problem in the past for our charging station. I unenrolled in the SmartCharge program and it's charging fine now.
I had the same problem. Then I unenrolled from the Smart Charging Program via the Honda Link app, and the problem disappeared.For the second night in a row, Claire will not charge with L2 charging station (Chargepoint). Charging station is working because we have a BMW X3e which charges fine. We are using Level 1 cord right now just to have some EV mode available.
In the Honda app, session details indicates Co2High. I'm going to schedule service but I have no idea what's going on. Is this an opportunity to use GAP insurance? LOL
Long post here so if anyone has no real interest in SmartCharge I recommend skip to whatever message is next.I had the same problem. Then I unenrolled from the Smart Charging Program via the Honda Link app, and the problem disappeared.
There is something that I am wondering about how SmartCharge communicates with the car. I suspect that unlike regular scheduled charging which still runs even when the car is having a problem communicating with the Honda server, I suspect that SmartCharge will not work if the car is having a communication problem at the time that charging is to begin.
For background - regular scheduled charging can be scheduled either in the car or by using the HondaLink app. If you schedule it in the car then when the appointed time arrives it will start charging regardless of whether the car has a connection or not because the schedule is stored within the car itself.
But actually if you schedule charging using the HondaLink app it also will run on time because HondaLink is merely remotely modifying the schedule in the car. Once the schedule is set using HondaLink, when the appointed time arrives the car will start charging regardless of whether the car has a connection or not, again because the schedule is stored within the car itself. You can see this by using HondaLink to set a new schedule, then get into the car and go into the timer settings and the new schedule that you set with HondaLink is there. Or just turn the car on and off to see it, as it always shows the timer schedule on the dash for a few seconds just prior to the screen powering off.
The only problem you can have with HondaLink is not being able to set a new schedule if HondaLink is having a problem at that moment communicating with the car, i.e. you get an error message in HondaLink when you try to set a new schedule. In that case you have to go out to the car to set the schedule, but after you do it will run on time regardless of whether or not HondaLink later gets itself straightened out.
Let's take a brief detour to look at Scheduled Climate. Many people complain that Scheduled Climate does not always work. But that's because the climate schedule is not stored in the car, but only on the Honda server. The Honda server must have communication with the car at the time climate is scheduled to start, if not then it can't send the command to start climate.
I brought that up about Schedule Climate because I am wondering if SmartCharge is more like Scheduled Climate, i.e. the fancy schmancy coal-avoiding charge scheduling remains on the Honda server not in the car, so if there are communications problems it won't work.
Maybe if someone who still has SmartCharge installed can go out to the car and see if scheduled charging is enabled, and if so what the schedule is as compared to what you are expecting.
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Sorry, I've been MIA. I unenrolled in SmartCharge and all charged fine.Long post here so if anyone has no real interest in SmartCharge I recommend skip to whatever message is next.
There is something that I am wondering about how SmartCharge communicates with the car. I suspect that unlike regular scheduled charging which still runs even when the car is having a problem communicating with the Honda server, I suspect that SmartCharge will not work if the car is having a communication problem at the time that charging is to begin.
Maybe if someone who still has SmartCharge installed can go out to the car and see if scheduled charging is enabled, and if so what the schedule is as compared to what you are expecting.
.
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