Hondalink app shows no services
For a couple of weeks now, the Hondalink app on my iPhones has not shown an any info (odometer, battery, etc) or any services (climate, destination, etc). It can connect to the car and go through the authorization procedure but thatís all. It shows that I am logged in and shows the type of car itís connected to.
This all started when I called tech support to let them know that, even after the last app update, the destination function still would not send to the car until it is connected via bluetooth. Even though this is a problem everyone is having, the rep insisted that I redo the authorization process and give her my password so they could investigate. (Oddly enough, she didnít think it was unusual or bad practice to ask for my password when I objected.) Since then, the app has lost all its ability to show any services or interact with the car. Since this happens on my wifeís phone as well, I suspect it is a server issue.
Iíve had many calls with her over the last couple of weeks. The latest involved me resetting the system to factory defaults which wiped out all my info, including saved places, but did not fix the issues. She has been in touch with the telematics team who have also been in touch with the people in Japan.
Iím still hopeful this will be solved but am losing patience with how long it is taking and the fact that every step seems to make the problems worse. Has anyone here had similar issues that may shed some light on whatís going on?